The Customer Care Team

We are dedicated to your customer satisfaction before, during and after your purchase. Experience the Comforts of Home and The Sofa Shop difference!


Simply fill out the form on this page so we can help you with your request. Please be as detailed as possible. This form has the capability to upload photos also.

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Once submitted, you will receive a confirmation email that it is under review. Please allow 1-2 business days for Customer Care to contact you.

Please note that our team is only available Monday to Friday.

Are you checking on a custom quote or starting a new order? Please speak with a designer.

CLICK HERE to contact a designer!

Order Status Update


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Covered under the Guardian Protection Plan?


We do not handle extended warranty claims. Please click the link below to start your claim with Guardian: