Customer Care

We are dedicated to your customer satisfaction before, during and after your purchase. Experience the Comforts of Home and The Sofa Shop difference!


Simply fill out the form on this page with the most correct information you have.

get back.png

Once submitted, you will receive a confirmation email that it is under review. Please allow 1-2 business days for Customer Care to contact you.

Please note that our team is only available Monday to Friday.

Customer Care is closed for the holidays.

We will open again January 3, 2022.

Order Status Update

Are you filing on behalf of the customer above?

Your Message Has Been Sent!


Covered under the Guardian Protection Plan?


We do not handle extended warranty claims. Please click the link below to start your claim with Guardian: