Customer Care

We are dedicated to your customer satisfaction before, during and after your purchase. Experience the Comforts of Home and The Sofa Shop difference!


Simply fill out the form on this page so we can help you with your request. Please be as detailed as possible. This form has the capability to upload photos also.


Is your item still under warranty? Our team can find out for you.

*There is no warranty on fabric. Please note that warranties do not include shipping, delivery, or transportation charges.

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Once submitted, you will receive a confirmation email that it is under review. Please allow 1-2 business days for Customer Care to contact you.

Are you checking on a custom quote or starting a new order? Please speak with a designer.

CLICK HERE to contact a designer!

Submit A Claim

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Covered under the Guardian Protection Plan?


We do not handle extended warranty claims. Please click the link below to start your claim with Guardian: